This Privacy Policy explains how Day Needs (“Day Needs Supermarket”, “we”, “us”, “our”) handles information in connection with our website at dayneedssupermarket.com and with customers who contact us. Our store is located at #165, 11th Main Road, 9th Block, Nagarbhavi 2nd Stage, Bengaluru – 560072, Karnataka, India.
1. What this website does
This website is an informational website about our supermarket. It does not have customer accounts, a shopping cart, online checkout, payment collection, contact forms, newsletter sign-up, website-based ordering or user registration.
The main way customers interact with us through this website is by tapping a link that opens WhatsApp, or by tapping a phone number or email address to contact us directly.
2. Information we may receive
Information you choose to give us
If you message us on WhatsApp, call us or email us, we receive whatever you choose to share. Typically this includes:
- your phone number or email address;
- your name or WhatsApp profile name, if you use one;
- the content of your messages to us, such as product enquiries or shopping lists;
- a delivery address, if you ask us about home delivery and choose to share one.
Technical information
This website is hosted by a third-party hosting provider (Netlify). Like most web hosts, the provider may automatically record standard technical information such as IP addresses, browser type, device type, the pages requested and the date and time of the request, for the purposes of serving the site and keeping it secure. We do not run advertising trackers, analytics tools or cookies of our own on this website. If we add analytics in future, we will update this policy.
Information we do not collect here
We do not collect payment details, identity documents or account passwords through this website. Please do not send payment card details, bank details, one-time passwords or identity documents to us over WhatsApp, email or SMS.
3. How we use information
- to reply to your enquiries and answer questions about products and availability;
- to arrange, confirm or follow up on a home delivery you have asked about;
- to keep a record of our communication with you, so we can serve you better;
- to send you information about our offers, new stock and store updates, where you have asked for this or where you have contacted us and have not asked us to stop;
- to operate, maintain and improve this website;
- to comply with applicable legal requirements.
Visiting this website alone does not sign you up to any marketing communications.
4. Marketing messages and opting out
If you receive offers or updates from us and no longer want them, simply reply to the same WhatsApp conversation with “STOP”, or contact us using the details in section 10, and we will stop sending them. You can also block or mute our number in WhatsApp at any time.
5. Sharing information
We do not sell your personal information. We may share information only where it is necessary:
- with service providers who help us run the store or deliver an order to you, to the extent needed to complete that task;
- with the communication and hosting platforms described in section 6, by virtue of using them;
- where we are required to do so by law, or to establish, exercise or defend legal claims.
6. Third-party services
WhatsApp (Meta)
WhatsApp is operated by Meta and is not controlled by us. When you message us on WhatsApp, your use of that platform is governed by WhatsApp’s and Meta’s own terms and privacy policies, in addition to this policy. We can only see what you send to us in the conversation.
Google Maps
The “Get Directions” button opens Google Maps. Google is a separate company with its own terms and privacy policy, and any information you provide to Google is handled by Google.
Hosting and fonts
The website is hosted on Netlify and loads a web font from Google Fonts. Loading these resources involves your browser making a request to those providers, which may involve your IP address being processed by them.
7. Data retention
We keep enquiry and delivery-related information only for as long as we reasonably need it for the purposes described above, or for as long as we are required to keep it under applicable law. WhatsApp conversations remain in the WhatsApp account of the store unless and until they are deleted.
8. Security
We take reasonable steps to protect the information we hold, including limiting access to the store’s phone and email accounts. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information sent over the internet or through third-party messaging platforms.
9. Children
This website is intended for a general audience and is not directed at children. We do not knowingly seek personal information from children.
10. Your choices and how to contact us
If you would like to know what information we hold about you, ask us to correct it, ask us to delete it, or ask us to stop sending you messages, please contact us:
- WhatsApp: +91 90084 93118
- Phone: 9008493118 or 6366517740
- Email: dayneedssupermarket@gmail.com
- Address: #165, 11th Main Road, 9th Block, Nagarbhavi 2nd Stage, Bengaluru – 560072, Karnataka, India
We will respond to reasonable requests within a reasonable time. Some information may need to be retained where we have a legal reason to keep it.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “last updated” date at the top of this page. Please check this page occasionally for the current version.
← Back to Day Needs Supermarket